The Humanitarian Assistance Scheme is now called the Emergency Response Payment.

This payment gives financial assistance to households that cannot meet the costs of essential needs and repairs after severe weather events such as Storm Chandra.

From 27 January 2026, you can apply for an Emergency Response Payment if you are living in a property that has been directly affected by Storm Chandra.

There are 3 parts to the Emergency Response Payment. Stage 1 (immediate need) payments are not means-tested. Applications for Stage 1 close on Wednesday, 4 February 2026.

The Emergency Response Payment scheme covers:

• Emergency income support payments such as food, clothing and personal items
• Damage to your home and essential contents, such as carpets, flooring, furniture, household appliances and bedding
• Structural damage

Find out more about the Emergency Response Payment:

• Do I qualify for help?
• How much do I get under the scheme?
• How do I apply?
• What does the scheme not cover?

Getting help and support after Storm Chandra